How to Contact Sonos Customer Service

Sonos is known for its high-quality audio products and smart speakers. If you need assistance or have questions about your Sonos system, it's important to know how to contact their customer service. This guide will outline the different ways to reach out to Sonos for support or inquiries.

1. Phone Support

Sonos offers phone support for customers to speak directly with a representative. The support hours vary by region. In the United States, phone support is available Monday through Friday from 9:00 am to 11:00 pm Eastern Time (ET). The contact number for Sonos customer service in the United States is (800) 680-2345. Customers in Canada can use the same number.

2. Live Chat

Sonos provides live chat support, allowing you to communicate with a representative in real-time through text messages. This method is convenient for those who prefer written communication. Live chat is available Monday to Friday from 9:00 am to 11:00 pm ET, and on weekends from 10:00 am to 7:00 pm ET. Access live chat by visiting the Sonos Support website.

3. Sonos Bot

The Sonos Bot is available 24/7 for assistance with basic questions or troubleshooting. You can interact with the Sonos Bot by starting a chat session on the Sonos Support website. For more complex issues, it is best to contact a Sonos representative during their support hours.

4. Email Support

Sonos does not provide a dedicated email address for customer support. Instead, you can use the contact form available on their official website. Fill out the form with your inquiry or concern, and you can expect a response from the Sonos support team via email.

5. Community Support

Sonos has an active community forum where users can seek help, share experiences, and discuss topics related to Sonos products. Posting a question or issue in the Sonos Community can often lead to helpful responses from other users or Sonos employees. The community is accessible through their website.

6. Global Support

For customers outside the United States and Canada, Sonos has support numbers tailored to specific regions. If you are in Latin America, you can find the appropriate support contact numbers on their global support page. Availability and support hours may differ by region, so check the contact information on Sonos' official website.

For assistance with your Sonos products or inquiries, you can contact Sonos customer service through various methods. Options include phone support, live chat, email via the contact form, or the Sonos Community. The Sonos Bot is also available 24/7 for basic support. Check the official Sonos website for accurate and up-to-date contact information specific to your region.

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