How to Contact Prosper Marketplace Customer Service

Prosper Marketplace provides a peer-to-peer lending platform, enabling individuals to invest in personal loans or borrow money for personal use. This innovative approach connects borrowers with unsecured loans to investors seeking alternative investment opportunities. Prosper has facilitated billions in loans, establishing its presence in the FinTech and broader financial markets.

Getting reliable customer support is essential for any financial service. Whether you have questions about loan terms or need clarification on investments, Prosper Marketplace understands the importance of accessible customer service. Here are the various contact options available for reaching Prosper Marketplace customer service.

Contact by Phone

To get immediate assistance, you can call Prosper's customer service at:

Prosper Customer Service: 1 (866) 615-6319

Operating Hours:

Monday through Friday: 9:00 AM to 8:00 PM Eastern Time
Saturday: 9:00 AM to 5:30 PM Eastern Time

These hours may change, so it is advisable to check the official Prosper website for the latest information before calling. Have your account information ready to help expedite the process.

Email Support

If you prefer communicating via email or need to share detailed inquiries, you can contact Prosper's customer support by emailing:

Prosper Email Support: [email protected]

Include your full name, contact information, and a clear description of your issue to enhance the likelihood of a prompt response. Response times can vary, so calling may be quicker for urgent matters.

Online Help Center

Prosper Marketplace also offers an Online Help Center on their website. This resource provides answers to frequently asked questions (FAQs) about topics such as account setup and loan repayments. It allows you to find quick solutions without needing direct contact with customer service.

To access the Help Center, visit:

Prosper Help Center

You can browse categories or use the search function to find the information you need.

Mail Correspondence

If you prefer to send physical mail for formal communications, you can write to Prosper at their mailing address:

Prosper Marketplace, Inc.
221 Main Street, Suite 300
San Francisco, CA 94105

Keep in mind that this method may take longer than electronic communication, so assess the urgency of your matter before choosing to mail.

Effective customer service is vital in the financial sector. Prosper Marketplace offers various ways to reach their support team—by phone, email, online help center, and traditional mail. Choose the option that best fits your needs for assistance with their platform.

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