How to Contact Petal Customer Service

Petal is a financial technology company that has taken a unique approach to credit cards. Unlike traditional banks that use credit scores to determine eligibility, Petal utilizes a cash flow underwriting model, allowing them to extend credit to individuals who may not have an extensive credit history. Petal's mission is to make credit more accessible and honest for everyone, emphasizing transparency and eschewing hidden fees. With a Petal card, users can manage their finances more efficiently while building credit.

Contact via Phone

For those who prefer immediate assistance or need to report a lost or stolen card, Petal's customer service phone number is your best bet:

Phone Number: 1-855-697-3825

Customer service representatives are typically available 24/7, but be sure to check their current hours on the Petal website for any updates or changes.

When you call, have your card and relevant account details on hand to expedite the process. Whether it's activating your card, checking your balance, or disputing a charge, a customer support representative should be able to help you efficiently.

Email Support

If your query is not urgent or you prefer not to call, you can reach out to the Petal customer service team via email. Email is a good option if you need to outline a more complex issue or if you want to have a detailed record of the communication.

Customer Service Email: [email protected]

In your email, be clear and concise about the problem or question you have. Provide necessary account details (but never your full card number or password, for security reasons) and any relevant documentation, such as screenshots or transaction details, that can help them understand your situation.

It might take a few business days to get a response, so if you need assistance sooner, calling is recommended.

Live Chat Option

Petal also offers a live chat function for real-time assistance. To access the chat, you will need to log into your Petal dashboard through the official website or the Petal mobile app.

Live chat can be incredibly helpful for quick questions or troubleshooting, and it allows you to multitask while waiting for a response.

Mail Correspondence

For those who prefer or require mail correspondence, you can contact Petal via their mailing address. This method is best for formal requests or when advised by customer service for procedures like credit report disputes.

The mailing address can be found on their website or included in your credit card agreement documents. Keep in mind that mail correspondence will take longer, so plan accordingly if you decide to send a letter.

At Petal, customer service is holistic and accessible. Whether it's a question about your credit card application, a problem with a transaction, or account management queries, Petal's customer service resources are designed to make it easy for customers to get the help they need.