How to Contact Old Point National Bank Customer Service

Old Point National Bank provides a range of personal and business banking services. If you need assistance or have inquiries, there are several methods to contact their customer service.

Contact Methods

Old Point National Bank offers various channels to reach their customer service representatives:

Phone: The quickest way to contact customer service is by calling 757-728-1200. Their working hours are Monday-Thursday from 9:00 am to 5:30 pm and Friday from 9:00 am to 6:00 pm. For after-hours assistance, call 757-728-1290 to report lost or stolen debit cards.
Online Contact Form: For written communication, you can use the online contact form available on their website. Go to the Contact Us page, fill in your name, contact details, and a brief message. A representative will respond promptly.
Email: The specific email address for customer service isn't listed, but you can find it on the contact page of their official website or use the online form.
In-Person: Visit any Old Point National Bank branch for face-to-face assistance. Branch locations and hours can be found on the Locations page.

Utilizing Telephone & Text Banking

Old Point National Bank also offers telephone and text banking services for easy account access:

Telephone Banking: Call 757-728-1212 to access your accounts 24/7. You can check your balance, review transactions, or transfer funds.
Text Banking: Send commands via text to access account information and perform transactions. Enroll in this service by visiting the Personal Banking page for instructions.

Additional Information

Old Point National Bank values customer satisfaction and provides several additional services:

Allpoint Network: Customers can access over 55,000 surcharge-free ATMs through the Allpoint Network, including locations like Target and CVS. You can find ATMs on the Old Point National Bank Locations page or through Online Banking.
Mobile Banking App: The bank offers a mobile banking app for iPhone and iPad users. It allows you to manage your finances securely. Download the app from the App Store.

Contacting Old Point National Bank customer service is straightforward. Choose the method that works best for you, and they will assist you with your banking needs.

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