How to Contact Monzo Customer Care

Monzo is a fintech company known for its user-friendly banking services. Their customer care is designed to provide prompt assistance. Here are the steps to contact Monzo customer care.

In-App Support

The main way to reach Monzo customer care is through the Monzo app, available on iOS and Android. To use the app for support:

1. Open the Monzo app on your device.
2. Navigate to the "Help" section, usually indicated by a question mark or found in the app menu.
3. Search for articles related to your issue or browse common topics for assistance.
4. If you can't find the answer, you have an option to chat with the customer support team directly.

The in-app chat service provides a written record of your conversation and ensures your privacy and security since you must be logged in to access it.

Email Support

If you cannot access the app, you can contact Monzo via email. Send a detailed email to:

• [email protected]

Include relevant information about your issue, avoiding sensitive personal data like your PIN or full card number. Monzo aims to respond promptly, but responses may vary during busy times.

Telephone Support

For urgent issues, such as a compromised account or a lost card, phone support is available. You can call Monzo customer service at:

• 0800 802 1281 within the UK
• +44 20 3872 0620 when calling from abroad

These lines are open 24/7 for immediate assistance with urgent banking matters.

When You're Abroad

Monzo customers traveling can still access customer care. You can use the in-app support from anywhere or email Monzo using the email provided. If you need phone support while abroad, use the international customer support number.

Important Considerations

Here are some tips to contact Monzo customer care effectively:

• Have your customer details ready, including your registered email address, linked phone number, or the last four digits of your card.
• Be clear about your issue to help the support team understand and resolve it faster.
• For non-urgent matters, use email or in-app support to keep the phone line free for urgent issues.
• Check the FAQs and support articles in the Help section of the app first; you might find the answer you need there.

Using these methods, you can contact Monzo customer care effectively and securely. Monzo is committed to providing helpful support through various channels.