How to Contact Metrobank Customer Service

Metrobank offers various customer service channels to handle inquiries and concerns effectively. Whether you need help with banking services, account issues, or other questions, Metrobank has multiple methods to assist you.

Phone Support

Metrobank's dedicated phone lines for customer support include:

Metro Manila: To reach Metrobank's customer service in Metro Manila, call (02) 88-700-700.
Domestic Toll-Free: For those outside Metro Manila, use the toll-free number 1-800-1888-5775.
Head Office Contact: You can contact Metrobank's head office at (02) 8898-8000 or toll-free at 1-800-10-857-9727.

Email Support

For email communications, send your queries to [email protected]. The team monitors this email regularly and aims to reply within a few banking days.

Branches and Offices

Metrobank has a wide network of branches throughout the Philippines. You can visit any branch for in-person assistance. Most branches operate from 9:00 AM to 4:00 PM on weekdays. Use the Metrobank website’s ATM and branch locator to find the nearest branch and check opening schedules.

Customer Service, Help & Support Online

Metrobank's official website provides a "Help & Support" page featuring FAQs on topics such as accounts, credit cards, the Metrobank app, online deposits, loans, investments, and remittances. This section often has immediate answers to common queries.

Online Form for Specific Queries

For concerns not addressed in the FAQs or for detailed messages, Metrobank offers an online form on their website. Fill out your name, contact number, email, and details of your concern. The customer service team aims to reply within 2-3 banking days.

Metrobank is committed to delivering quality customer service across various channels. Choose to contact them via phone, email, or by visiting a branch, and rest assured your concerns will be addressed promptly.

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