How to Contact Merchantrade Asia Customer Service

Merchantrade Asia is a reputable provider specializing in currency exchange, remittance services, and various financial services. Known for its customer-centric approach, Merchantrade has built a strong reputation both in Malaysia and internationally. To support their customers effectively, Merchantrade offers a range of customer service options. This guide will help you navigate the official channels to reach Merchantrade Asia's customer service.

Phone Support

For immediate assistance, calling Merchantrade Asia's customer service hotline is often the most direct and effective way. Here are the phone numbers for different services:

Corporate Office: +603 7727 8606
Merchantrade Money: +603 8313 8606, +603 8318 8606
eRemit: +603 7724 2070
Valyou: +603 8313 8606, +603 8318 8606
Money Transfer: +603 2031 9896
eRemit Business: +603 7724 2070
Money Exchange: +603 7710 1606 (ext. 250), +603 7710 1606 (ext. 235)
Wholesale Currency Business: +603 8313 8606, +603 8318 8606
Ozopay: +603 8313 8606, +603 8318 8606
Agent Enquiries: +603 2031 9896
Human Resources Enquiries: +603 2031 9896
HelloSIM: +603 7728 8707
Celcopon Sdn Bhd: +6011 4121 8500

Email Support

For non-urgent matters or issues requiring detailed documentation, email support is a convenient option. Here are the relevant email addresses:

Corporate Office: [email protected]
Merchantrade Money: [email protected]
eRemit: [email protected]
Valyou: [email protected]
Money Transfer: [email protected]
eRemit Business: [email protected]
Money Exchange: [email protected]
Wholesale Currency Business: [email protected]
Ozopay: [email protected]
Agent Enquiries: [email protected]
Human Resources Enquiries: [email protected]
HelloSIM: [email protected]
Celcopon Sdn Bhd: [email protected]

Live Chat

Many customers prefer the live chat option for real-time support without making a phone call. Merchantrade may offer this service on their website or mobile app for direct interaction with a representative.

Mobile App Support

For those who frequently use Merchantrade's services, the mobile app might offer customer support features. This allows users to resolve issues on-the-go without needing a phone or computer.

Physical Locations

If you prefer face-to-face assistance, visiting one of Merchantrade Asia’s physical branches could be beneficial. At these locations, you can speak directly with a representative for more complex issues or services not available online.

Customer Service Portals

Merchantrade’s official website may offer a customer service portal where you can manage inquiries, view transaction statuses, or update personal information. These portals often include FAQs that can provide immediate answers to common questions.

When contacting Merchantrade Asia customer service, choose the method that best suits your needs—whether it’s for convenience, immediacy, or specific types of assistance. Always use official and verified channels to ensure your privacy and the security of your financial information. For the most current contact details, please visit the Merchantrade Asia official website.

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