How to Contact LendingClub Customer Service

LendingClub is a financial services company focusing on peer-to-peer lending. It offers an alternative to traditional banks. LendingClub operates an online marketplace where borrowers can secure loans and investors can earn returns by purchasing notes backed by these loans. The company provides a user-friendly experience for personal loans, auto refinancing, and other services.

To assist current and prospective clients, LendingClub offers several customer service channels. If you have questions about a loan or need help, contacting LendingClub customer service is easy and straightforward.

Contact Methods for LendingClub Support

Here are the various ways you can reach LendingClub Customer Service:

Phone Support

LendingClub provides phone support for quick assistance regarding personal loans and auto refinancing. The customer service phone numbers are:

Personal Loans: 1-888-596-3157 (Monday–Friday: 5 AM–5 PM PT, Saturday: 8 AM–5 PM PT)
Auto Refinancing: 1-888-845-0010 (Monday–Friday: 5 AM–5 PM PT)

When calling, have relevant information ready, such as your account details or loan application number, to speed up the process.

Email Support

For those who prefer writing, LendingClub offers email support through their secure messaging system on the LendingClub website. The direct customer service email is not publicly listed to minimize spam.

Online Contact Form

You can fill out the online contact form on the LendingClub website to send a message to their customer service team. Provide your name, email, and details about your inquiry. The form is available in the 'Contact Us' section of the LendingClub website.

Support Center

LendingClub's Support Center features FAQs and guides. This resource helps resolve common issues independently. It contains information on loan applications, the borrowing process, investor questions, and account management.

Physical Mail

For those who prefer traditional methods or need to send documents, you can mail LendingClub's headquarters at:

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Keep in mind that using physical mail may result in longer response times compared to digital methods.

Tips for Contacting LendingClub Customer Service

Here are some tips to improve your interaction with LendingClub:

Have your information ready: Gather all necessary documentation, including your account number, loan application number, personal identification, and any prior correspondence.
Be precise and clear: Clearly describe your issue or question. Specificity will help customer service assist you more effectively.
Patience is key: Expect possible wait times during peak hours. Approach the conversation calmly.
Follow-up if needed: If your issue remains unresolved, follow up. Keep a record of any support ticket or case number for reference.
Utilize the Support Center: Before reaching out, check the Support Center for answers. It may save you time.

LendingClub values customer relationships and aims to provide prompt, accessible service. Choosing the appropriate communication channel for your inquiry will help ensure you get the support you need efficiently.

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