How to Contact JustFly Customer Service

JustFly is an online platform for booking flights, hotels, and car rentals. Customers may need to contact JustFly's customer service for various reasons, such as inquiries about bookings or requests for refunds. Here are the ways you can reach their support team and best practices for effective communication.

Contacting JustFly Customer Service: Methods and Channels

JustFly provides different channels for customer service contact. Here are the available methods:

Phone: For direct assistance, you can call JustFly's toll-free numbers at 800-717-5015 or 800-253-4180. It is recommended to call during non-peak hours for quicker service.
Email: If you prefer written communication, you can email JustFly customer service. Use [email protected] for general inquiries, or reach out to [email protected] or [email protected] for specific concerns. Include detailed information in your email for a prompt response.
Customer Service Portal: JustFly has a customer service portal on their website that offers quick answers to common issues. You can visit their Support & Help Section for information on topics such as modifying passenger names and using travel credits.

Best Practices for Contacting JustFly Customer Service

To enhance your experience when contacting JustFly customer service, consider the following best practices:

Prepare necessary information: Gather relevant details related to your booking, such as confirmation numbers, travel dates, and passenger details, to assist the representative.
Be clear and concise: Provide clear information about your concern. If emailing, use numbered or bulleted lists to organize your points.
Be polite and patient: Remain courteous during your interaction. Customer service representatives aim to help you and appreciate a respectful tone.
Document interactions: Keep a record of your communications, including the date, time, and name of the representative. Summarize the conversation for future reference.
Follow up if necessary: If you do not receive a response within a reasonable time, follow up politely to check on the status of your inquiry.

Using these methods and best practices will help you effectively contact JustFly customer service. Whether by phone, email, or the customer service portal, JustFly aims to provide helpful support to their customers.

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