How to Contact Shaw Canada Customer Service

Contacting customer service is important when you need help with services or products. Shaw Communications, one of Canada’s leading telecommunications companies, offers various ways for customers to reach their customer support team. Here are the methods to contact Shaw Canada's customer service.

Telephone Support

Do you prefer speaking to a representative over the phone? Shaw provides specific contact numbers for different customer service needs. For general inquiries and technical support, call Shaw’s customer service at 1-888-472-2222. This line is available 24/7 for your convenience.

When you call, an automated menu system will help direct you to the appropriate department based on your needs, whether it's billing, technical issues, or any other questions.

Online Live Chat

Are you looking for a quick way to get support? Shaw offers an online live chat feature, which is a convenient option for those who prefer typing. You can access the live chat service through Shaw’s official website. A virtual assistant will greet you, and you can type your questions. If needed, the assistant can connect you with a live chat agent for detailed help.

Live chat services are typically available from early morning until late evening. Check Shaw's website for the latest live chat hours.

My Shaw App

Need to contact customer service while on the go? The My Shaw mobile app allows you to message Shaw's customer service team directly and manage your services. Download the My Shaw app from the Apple App Store or Google Play Store. Log in with your account details, navigate to the support section, and start a conversation with a representative.

Email Support

Is your query not urgent? You might prefer email support. Shaw may not offer a direct email address for customer service. If email support is available, you would usually find this information on Shaw’s website or by inquiring through phone or live chat.

Visiting a Retail Location

Would you rather speak to someone in person? Shaw has several retail locations across Canada where you can meet directly with a customer service representative. To find the nearest location, visit their website and use the store locator tool. Retail representatives can assist with account inquiries, technical support, and equipment returns or upgrades.

Reaching Shaw Canada's customer service can be done through various avenues, including phone, live chat, the My Shaw app, and in-person visits at retail locations. While email support is not prominently advertised, other convenient channels are available. Have your account information ready and be clear about the assistance you require to get the help you need efficiently.

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