How to Contact Independence Bank Customer Service

Independence Bank is dedicated to assisting customers with their banking needs. You can easily reach their customer service team for any questions or issues. Here are the different methods to contact Independence Bank's customer service representatives.

Contacting Independence Bank Customer Service

Phone: You can reach Independence Bank's Customer Experience Hub at 800-355-0641. Their phone lines are open Monday to Friday from 8 am to 8 pm and Saturdays from 8 am to 5 pm (ET), excluding federal holidays. A representative will assist you with your concerns or questions.
Online Chat: Independence Bank offers online chat support through their ONE Wallet Online Banking platform. You can chat with a customer service representative for quick assistance during the same hours as phone support.
Secure Message: If you are enrolled in Independence Bank's ONE Wallet Online Banking, you can send a secure message through the platform. This feature allows you to share concerns or request help while ensuring confidentiality.
Schedule an Appointment: For matters that need personalized attention, you can schedule an appointment with a customer service representative. This enables in-depth discussions about your specific concerns. You can schedule an appointment by visiting their website or calling the Customer Experience Hub.
Visit a Branch: You can visit one of Independence Bank's branch locations for face-to-face assistance. Their staff can help you with account-related matters or inquiries about services. To find the nearest branch, use their branch locator tool on the Independence Bank website.

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