How to Contact Groundfloor Finance Customer Service

Groundfloor Finance is a financial platform that enables non-accredited investors to participate in real estate lending. It aims to make real estate investment accessible to everyone through an easy-to-use online platform. Groundfloor allows borrowers to secure funding for real estate projects without relying on traditional banks.

As users engage with the platform, they may need customer support from time to time. Efficient access to customer service enhances the overall experience.

Contacting Groundfloor Finance Customer Service

Phone Support

For immediate assistance, you can reach Groundfloor Finance customer service via phone. Their team is available during office hours to help with inquiries or issues.

Phone numbers:

For Investor Services: 678-701-1194
For Borrower Services: 404-850-9223

Email Support

For non-urgent inquiries or if you need to attach documents, email is another option. Groundfloor has dedicated email addresses for various inquiries, ensuring your query reaches the right department.

Investor Services Email:

[email protected]

Borrower Services Email:

[email protected]

Online Contact Form

Groundfloor Finance features an online contact form that allows users to request help for general inquiries, technical support, or specific questions.

To use the contact form:

Visit the Contact Us page on the Groundfloor website.
Choose the type of query to direct it to the correct department.
Complete your name, email address, and a detailed message explaining your concern.
Optionally, include a phone number for a callback.

Help Center and FAQ

Before contacting customer service, you may want to check the Groundfloor Finance Help Center. This section offers a comprehensive FAQ covering a variety of topics, from account setup to investment terms.

To access the Help Center:

Go to the Groundfloor's Support section on their website.
Browse topics or use the search function to find relevant articles.

Customer Service Hours

Groundfloor Finance's customer service hours typically align with standard business hours in the United States. It’s best to check their website for the most current information regarding availability.

Having access to support is key for a positive experience with Groundfloor Finance. The platform offers several contact methods through phone, email, and online forms to ensure users can find the help they need. Prepare your questions or issues before reaching out to expedite assistance from the customer service team.

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