How to Contact Genesis Customer Service

Genesis offers quality vehicles and is committed to customer satisfaction. Here is a guide on how to contact Genesis customer service for your queries.

Understand Your Needs

Identify the reason for your contact. Whether you have questions about a new model, need assistance with vehicle features, or require service support, knowing your purpose will help.

Telephone Support

The quickest way to reach Genesis customer service is through phone support. This allows for immediate assistance and real-time communication.

For general customer service in the United States, contact Genesis at:

Customer Service (US): 1-800-GENESIS (1-800-436-3747)

Call center hours are Monday to Friday from 5:00 AM to 7:00 PM (Pacific Time), and on Saturday from 6:30 AM to 3:00 PM (Pacific Time). Check the official Genesis website for current hours.

Email Support

Email support is another option for contacting Genesis customer service. It provides a written record of your inquiries, making it suitable for detailed questions.

Visit the Genesis website to find the official email support address in the 'Contact Us' section.

Online Chat

Some customers prefer online communication. Genesis may offer a live chat feature on their website for quick answers. Look for a chat icon or 'Live Chat' option. Service hours may vary, so check their availability.

Genesis is active on various social media platforms. These can be useful for general inquiries and updates. While social media is convenient, it may not be ideal for detailed or sensitive issues.

Traditional Mail

You can also mail a letter to Genesis’s corporate headquarters or customer service center. This method may take longer but is an option for non-urgent matters. The mailing address is available on the Genesis website.

Dealership Assistance

Your local Genesis dealership is a valuable resource for customer service. Dealership staff can answer vehicle-specific questions and assist with maintenance scheduling. Locate the nearest dealer through the Genesis website.

Preparing For Contact

When reaching out to Genesis customer service, have all necessary information ready. This includes your vehicle identification number (VIN), relevant account numbers, a description of your concern, and your contact details. Being prepared ensures efficient support.

Genesis prioritizes customer service. You can reach out via phone, email, online chat, social media, traditional mail, or in-person at a dealership. Remember to have your information ready for effective communication.

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