Funimation Customer Support & Returns Policy

Funimation is a popular platform for anime fans. It offers various support options for account issues, billing, technical difficulties, or general inquiries. Here’s how to contact Funimation's customer service and understand their returns policy.

Contacting Customer Service

Online Support Center

Start at Funimation's online support center for quick assistance. It includes an extensive FAQ section and allows users to submit support tickets through a contact form for more complex issues.

Email Support

You can email [email protected] for direct support. This is especially helpful for order-related problems or specific service inquiries.

Live Chat & Phone Support

Live chat and phone support availability may vary. Users should check Funimation's contact page for the latest options.

Community Forums

Funimation hosts community forums. Here, users can seek advice from other fans and get assistance from community managers.

Returns Policy

Funimation's returns policy covers damaged, defective, or mis-shipped items. Specific guidance is provided for returning Funko Pops & Figurines, undamaged products, and items with redeemed digital codes. Customers should email within 45 days of receipt for damaged or incorrect items and within 30 days for undamaged returns to receive a refund or replacement.

Order cancellations are possible by contacting Funimation's customer service promptly, ideally before shipping.

Clear communication is important when dealing with customer service to ensure a smooth resolution process.

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