How to Contact Franklin Savings Bank Customer Service
Franklin Savings Bank is committed to providing excellent customer service to its clients. Whether you have a question, need assistance, or want to inquire about their products and services, there are several ways to contact their customer service team. This article will guide you through the various channels available to reach out to Franklin Savings Bank's customer support.
Contacting Franklin Savings Bank Customer Service
1. Phone: One of the most direct ways to contact Franklin Savings Bank's customer service is by phone. They have a dedicated Customer Services Team available to assist you. You can reach them at 603.934.4445 or toll-free at 1.800.372.4445 during the following hours:
- Monday – Wednesday: 8:00am – 5:00pm
- Thursday – Friday: 8:00am – 5:30pm
- Saturday: 8:30am – 12:30pm
2. Email: If you prefer written communication, you can also email Franklin Savings Bank's customer service team at [email protected]. Make sure to provide detailed information about your inquiry in your email, and they will get back to you as soon as possible. Please note that response time may vary depending on the nature of your inquiry.
3. Live Chat: Another convenient option to contact their customer service is through live chat. You can chat with a representative during the regular business hours. To access the live chat feature, visit their website here and look for the chat icon on the screen. This allows for real-time assistance and quick responses to your queries.
4. Branch Visit: If you prefer face-to-face interaction, you can visit one of Franklin Savings Bank's eight branches located in Franklin, Oxford, Somerset, and Hancock counties. Their branches have knowledgeable staff members who can provide personalized assistance and guidance regarding your banking needs. For branch locations and hours, visit their website here.
5. Social Media: Franklin Savings Bank is active on social media platforms and can be contacted through their social media channels such as Facebook, Twitter, and LinkedIn. You can send them a direct message or leave a comment on their posts. However, keep in mind that sharing sensitive or confidential information is not recommended on public platforms.
Additional Resources
Franklin Savings Bank provides additional resources to ensure that you have all the information you need. They have a dedicated Customer Contact Center with representatives ready to assist you. Here are some additional ways to reach out:
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DAWN COOK, Senior Customer Contact Center Representative:
- Direct Line: 603.934.8340
- Email: [email protected]
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Kathy L. Haines, Customer Contact Center Representative:
- Direct Line: 603.934.8381
- Email: [email protected]
Contacting Franklin Savings Bank's customer service is straightforward and convenient. Whether you prefer to communicate over the phone, via email, through live chat, or by visiting a branch, their dedicated team is ready to assist you. Make sure to provide all the necessary details regarding your inquiry to receive prompt and accurate assistance. Franklin Savings Bank values their customers and strives to deliver excellent customer service at all times.