How to Contact First State Bank Customer Service

First State Bank aims to provide quality customer service to its clients. If you have questions, need help with your account, or wish to learn about their products and services, there are several ways to contact their customer service team.

Contacting First State Bank Customer Service

1. Phone Support

You can reach First State Bank's Customer Service Center by calling 586-775-5000 or their toll-free number 866-372-1275. Representatives are available Monday to Friday from 7:00 am to 8:00 pm, and on Saturdays from 7:00 am to 3:00 pm.

2. Online Banking Help

For technical issues or assistance with online banking, contact their Customer Care Center at (800) 994-2500, available Monday to Friday from 8:30 am to 5:00 pm. You can also reach 24-hour service for consumer and basic business concerns at (877) 557-3636 and for business eBanking at (800) 593-4345.

3. Online Contact Form

For general inquiries, visit the First State Bank website at www.1ststatebank.com and fill out their contact form. Include your name, email address, phone number, and a brief message. Their team will respond promptly.

4. Visit a Branch

For face-to-face assistance, you can visit one of First State Bank's branch locations. Check their website for branches in Collin, Cooke, Denton, Grayson, Montague, and Wise counties. The staff at these branches can assist you with account services, loans, and other banking-related matters.

5. Mobile and Telephone Banking

First State Bank offers mobile and telephone banking services. Using the FIRSTVoice Phone Response Line, call 1-800-583-0076 to access your account information anytime, 24/7. This service allows you to retrieve details about your checking, savings, IRA, certificates of deposit, and loans.

6. Other Online Resources

First State Bank provides additional support through their website, including FAQs and product information. Their online banking help section can assist with issues like password retrieval. If you lack access to a smartphone or the internet, use PhoneFirst at (800) 994-3430 for 24-hour telephone banking to check balances, transfer funds, and make loan payments.

Contacting First State Bank's customer service is straightforward. Whether you prefer phone support, online help, or in-person assistance, their dedicated team is ready to help you.

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