How to Contact First Citizens Bank Customer Service

First Citizens Bank provides various methods for customers to reach its customer service. Whether you have questions about your account, need help with online banking, or wish to report fraud, you can easily get in touch with representatives. Here are several ways to contact First Citizens Bank customer service.

Phone Support

To connect with First Citizens Bank customer service by phone, you can use the following numbers:

For general inquiries, call 888-FC DIRECT or 888-323-4732. This toll-free number is available 24/7.
For questions about new accounts, call 877-532-2669. This line operates Monday to Friday from 8 am to 8 pm ET.

Online Support

First Citizens Bank offers a thorough online support system. You can visit their Support page for answers to frequently asked questions and to perform self-service tasks. Here are some of the services available online:

Find routing numbers
Reset your username or password
Report fraud
Order checks
Review digital banking support
Dispute a charge
Update your contact information

To address specific questions, you can also check the Support | Other Questions page for additional contact details, including a phone number and email address.

Contact Form

You can also reach First Citizens Bank by submitting a contact form through their website. Visit the Contact Us page and fill out the form with your reason for contacting the bank. You can specify how and when you prefer to be contacted, allowing you to provide detailed information to the customer service team.

In-Person Support

First Citizens Bank has multiple branch locations available. If you prefer face-to-face interaction, visit a local branch for personal banking, business banking, credit cards, or loans. To find the closest branch, use the Bank & ATM Locations page on their website.

First Citizens Bank values the importance of accessible customer service. You can choose to contact them by phone, utilize their online support, submit a contact form, or visit a branch. Their dedicated customer service representatives are always ready to assist you.

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