How to Contact First Bank & Trust Company Customer Service

First Bank & Trust Company values customer service and aims to assist clients with their banking needs. There are various ways to contact their customer service team.

Contacting First Bank & Trust Company Customer Service

Phone Support

First Bank & Trust Company's associates are available to help you.

Daytime Hours Support:
- Hours: Monday - Friday, 7 am - 11 pm ET; Weekends and Federal Holidays (except Thanksgiving and Christmas), 9 am - 5 pm ET.
- Toll-Free: (866) 428-5998
Para servicio en español:
- Toll-Free: (866) 592-2799
Visa Check Card Support:
- Toll-Free: 866-531-9197
Card Activation and PIN Management:
- Toll-Free: 800-290-7893
After Hours Lost/Stolen Visa Check Card Number:
- First Bank & Trust Company Visa Check Card: 888-297-3416
- First Bank & Trust Company Credit Card: 800-854-7642

Online Chat

Use the chat support available within Digital Banking.

Hours: Monday - Friday, 8:30 am - 5 pm ET.

Mortgage Support

Southwest Virginia Region: 866-322-2462
Northeast Tennessee Region: 423-282-1130
Shenandoah Valley Region: 540-885-8000

First Trust & Wealth Management Support

Brokerage: Bristol - 276-466-9222, Johnson City - 423-282-9032, Staunton - 540-213-8001
Trust: New River Valley Trust Region - 540-260-9060, Shenandoah Valley Trust Region - 540-213-8001, Southwest Virginia/Northeast Tennessee Trust Region - 276-466-9222

Merchant Card Services

Terminal Support (24/7): 800-782-1266 (Have your Merchant Identification Number ready).

Agricultural Division

Contact your nearest office or call 540-437-0604.

BaZing - FirstPerks Customer Service

Toll-Free: 855-822-9464 (8 am - 5 pm CT, Monday - Friday).

First Bank & Trust Company's Free Telephone Banking System

Enjoy features like improved speech recognition and account access.

Toll-Free: 833 FIRST 11 or 833-347-7811.

Online Contact Form

First Bank & Trust Company has an online contact form available on their website. Fill in your name, email address, phone number, and message to reach them.

Banking Center Visit

Visit one of First Bank & Trust Company's banking centers for direct assistance. Use their branch locator tool to find the nearest location.

Customer Support on the First Bank & Trust Company Website

Find FAQs, tutorials, and guides on the First Bank & Trust Company website for information that may address your queries.

First Bank & Trust Company is dedicated to providing excellent customer service. You can connect with their support through various communication channels to get the assistance you need.

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