How to Contact First Bank Richmond Customer Service

First Bank Richmond prioritizes excellent customer service. You can get help with queries, accounts, or banking services by reaching out to their customer service team. Below are the ways to contact First Bank Richmond customer service.

1. Contact Information

First Bank Richmond has several channels for customer support. Here are the key contact details:

Phone: Call the customer service hotline at (765) 962-2581 for local support or (800) 548-8138 for toll-free assistance. Customer service representatives are available to address your concerns or answer your questions.
Mail: Prefer traditional communication? Send your correspondence to:
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Online Form: You can fill out a secure online form to contact First Bank Richmond. This form is available on their website's Contact Us page for non-urgent inquiries or feedback.

2. Digital Banking Messaging

First Bank Richmond provides secure messaging in their Digital Banking platform. Existing customers can log in and use the messaging feature to communicate directly with bank representatives. This option is great for addressing account-specific concerns or asking questions related to online banking.

3. Visit in Person

There are nine First Bank Richmond locations for in-person visits. Their knowledgeable staff is ready to assist you with your banking needs. It is advisable to stop by during banking hours or make an appointment in advance to ensure personalized attention.

4. Digital Banking Support

First Bank Richmond understands the needs of digital banking users and offers various support options:

Digital Banking Guide: Access their Digital Banking Guide on the website. This guide provides valuable information about the features and tools available in their digital banking experience.
Digital Banking Login: If you have trouble logging in to your Digital Banking account, assistance is available on the Digital Banking Login page. You will find resources to troubleshoot login issues or recover forgotten credentials.
Mobile App: First Bank Richmond’s mobile app is available for download and offers a unified banking experience. You can perform tasks like checking balances, transferring funds, depositing checks, paying bills, and finding branches and ATMs.

Contacting First Bank Richmond's customer service is straightforward. Choose from phone, mail, online form, secure messaging, or in-person visits at their branches. Their dedicated team is ready to assist with any questions or issues you may have.

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