How to Contact First Bank and Trust Company Customer Service

First Bank and Trust Company values customer support. They offer various channels for customers to reach out. If you need help with your mortgage, wealth management, digital banking, or have general questions, First Bank and Trust Company has made it easy to connect with their support team. This article outlines the different ways to contact them.

Contact Information

Phone Support: First Bank and Trust Company provides extended telephone support to assist customers outside traditional banking hours. You can reach them at their toll-free customer support number: 866-428-5998. The team is ready to help you with any questions or concerns.
Online Contact Form: The website features an online contact form for customer inquiries. Visit the Contact Us page, fill in the required fields, and submit your request for more information about their services.

Digital Banking Support

What support does First Bank and Trust Company offer for digital banking services?

Online and Mobile Banking: The bank provides a secure and convenient digital banking experience. With online and mobile banking, you can access your account balances, make transfers, and pay bills anytime. To enroll, visit this link.
Digital Banking Support: If you need help with digital banking, First Bank and Trust Company offers support and financial education. After enrollment, you can use their user-friendly online and mobile banking services.

Additional Support

What additional support options does First Bank and Trust Company provide?

Mortgage Support: For mortgage assistance, customers can call the region-specific support numbers:
- Southwest Virginia Region: 866-322-2462
- Northeast Tennessee Region: 423-282-1130
- Shenandoah Valley Region: 540-885-8000
Wealth Management/Brokerage/Trust Support: For inquiries about wealth management and trust services, use the following contact numbers:
- Brokerage (Bristol): 276-466-9222
- Brokerage (Johnson City): 423-282-9032
- Brokerage (Staunton): 540-213-8001
- Trust (New River Valley Trust Region): 540-260-9060
Convenience Services Support: For questions about convenience services, such as Extra Awards, contact support at 855-854-5493. Assistance is available from 9:00 a.m. to 9:00 p.m. ET, Monday to Friday.

First Bank and Trust Company provides several ways for customers to contact their support team. You can choose phone support, online forms, or specific channels for different services. Their extended telephone hours and digital banking offerings also make managing your accounts easier. Reach out to First Bank and Trust Company's customer service team for any questions or concerns.

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