How to Contact Fidelity Bank LA Customer Service

Fidelity Bank prioritizes exceptional customer service for clients in New Orleans, Baton Rouge, Slidell, and surrounding Southeast Louisiana communities. There are several ways to reach their customer service team if you have questions about your account or need assistance.

Contact via Phone

A convenient way to reach Fidelity Bank LA customer service is by phone. Their dedicated customer service line is available 24/7. You can contact them at 1-800-220-2497 during normal business hours (Monday to Friday: 7:15 AM - 5:00 PM, Saturday: 9:00 AM - 1:00 PM). To report a lost or stolen debit/ATM card outside of these hours, call 1-800-500-1044. For inquiries about your Fidelity Bank credit card, they provide assistance as well.

Fidelity Bank also has specific phone numbers for different services. To open an account, call 800-FIDELITY (800-343-3548). For questions regarding brokerage, mutual funds, or IRA accounts, dial 800-544-6666. These numbers connect you directly to the relevant departments for effective support.

Chat Support

Fidelity Bank LA offers live chat support through their website for immediate assistance. You can start a chat by visiting their website and selecting the "Start chat" option. Chat support is available during operating hours, Monday to Friday from 8 a.m. to 10 p.m. ET and Saturday to Sunday from 9 a.m. to 4 p.m. ET. This service provides personalized support for your accounts or technical issues.

Customer Care Live

To ensure the security of your financial information, Fidelity Bank provides an in-house customer support team through their Customer Care Live feature. You can find the Customer Care Live pop-up window on any page of their website. Click on the "Let's Talk" bubble to engage with a support professional via video, computer audio, or phone.

In-Person Branch Visit

If you prefer face-to-face interaction, Fidelity Bank has several branch locations. You can find the nearest branch and their operating hours on their website. Some branches offer ATM services that are free for Fidelity clients, but customer service may not be available at all locations. It is advisable to contact their customer service line or use digital support options for efficient service.

Frequently Asked Questions

For general inquiries, Fidelity Bank provides a comprehensive FAQ section on their website. This page covers topics related to customer service, accounts, investing, and retirement planning. For questions about your Fidelity 401(k) or workplace benefits, call the Fidelity 401(k) phone number at 800-835-5095, available Monday to Friday from 8:30 a.m. to 8:30 p.m. ET. The FAQ page is a useful resource for finding answers without contacting customer service directly.

Fidelity Bank LA aims to make customer service accessible and convenient. Whether you prefer phone support, live chat, in-person assistance, or self-service through their FAQ page, there are multiple options available to meet your needs.

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