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How to Contact FedEx Customer Service

FedEx is a leader in the global delivery industry. Customers may need to reach out for help regarding packages, delivery issues, or general inquiries. Here are the ways to contact FedEx customer service effectively.

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Published onSeptember 4, 2024
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How to Contact FedEx Customer Service

FedEx is a leader in the global delivery industry. Customers may need to reach out for help regarding packages, delivery issues, or general inquiries. Here are the ways to contact FedEx customer service effectively.

Make a Simple Phone Call

The easiest way to reach FedEx is by calling them. FedEx has several phone numbers to assist customers with their needs.

  • For general customer support, dial 1-800-Go-FedEx or 1-800-463-3339. This number is available 24/7 for tracking packages, scheduling pickups, or answering questions.

  • If you are hearing-impaired in the United States, call 1-800-238-4461 for TTY assistance.

Have your tracking number or account details ready to expedite the process.

Utilize the FedEx Website

For those who prefer digital communication, the FedEx website, www.fedex.com, provides self-help tools and resources:

  • Tracking: Enter your tracking number for real-time updates on your package.

  • Virtual Assistant: Chat with the FedEx Virtual Assistant for quick help with common queries.

  • Email: If your issue isn’t urgent, email FedEx using the customer support form on their site. Choose the relevant category and submit your request.

  • FAQs: Browse the Frequently Asked Questions section for instant solutions to common problems.

FedEx Mobile App

FedEx offers a convenient mobile app for smartphones and tablets. With the app, you can:

  • Track packages: Receive notifications and updates about your shipments.

  • Contact Support: Access help or contact customer service directly through the app.

The app is available on iOS and Android devices in their respective app stores.

Visit a Local FedEx Office

For face-to-face assistance, visit a FedEx Office location. You can send a package, get shipping advice, or seek customer service in person. Trained staff are available to help you. Use the store locator on the FedEx website to find the nearest location.

Calling for International Assistance

If you are outside the United States, you'll need specific contact information for your country. Go to the FedEx website, select your country from the drop-down menu, and access your local customer service details.

Reaching out to FedEx customer service is straightforward, whether through phone, website, mobile app, or in person. Choose the method that works best for you to get the assistance you need.

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