How to Contact Customer Service at the Federal Reserve Bank of New York

The Federal Reserve Bank of New York is a key financial institution in the Second District. It promotes sound financial systems and markets. If you have questions or need assistance, you can contact their customer service team. Here are various ways to reach out to them:

1. Phone

To speak with a customer service representative, call their general information line at (212) 720-5000. This is for general inquiries about the Federal Reserve Bank of New York and its responsibilities. For individuals who are hearing-impaired, use TTY/TDD access by dialing 711, followed by your state's number.

2. Online Contact Form

You can also contact customer service through the online contact form on their official website at www.newyorkfed.org. Navigate to the "Contact Us" page, fill in the required fields like your name, email address, and message, and submit the form. A representative will respond as soon as possible.

3. Tips and Complaints

For reporting unethical or illegal behaviors involving the Federal Reserve Bank of New York or its employees, use their Integrity Hotline. Call toll-free at 888-851-1920. For hearing-impaired individuals, the TTY number is 877-766-8533. The hotline hours are 8 a.m. to 6 p.m. Central Standard Time.

4. Federal Reserve Services Website

Visit the Federal Reserve Services website at www.frbservices.org for options to contact customer service. The site includes a Customer Contact Center (CCC) for specialized technical support and service setup related to their FedLine® Customer Access Solution.

5. Federal Reserve Bank Offices

For those who wish to contact a specific Federal Reserve Bank office, the Federal Reserve Services website lists contact information for various offices. Go to www.frbservices.org and find phone numbers for offices like the Federal Reserve Bank of San Francisco, Los Angeles Branch, and others.

These options ensure that you can contact customer service at the Federal Reserve Bank of New York for your inquiries, technical support, or to report any concerns.

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