How to Contact Duke Customer Service

Duke Energy is a well-known energy provider for residential and business customers. If you need help with your account, billing, or other inquiries, there are several ways to contact their customer service.

Contacting Duke Energy Customer Service

Phone Numbers

Duke Energy provides several dedicated hotlines for customer support. You can reach them at the following numbers:

Customer Service Home: 800-777-9898
Business: 800-653-5307
International: 1-407-629-1010
Hearing or Speech Impaired (TTY or TDD Relay Service): 711
Investor Relations: 800-488-3853

Online Form

An online contact form is available on Duke Energy's official website. Fill out the form with your inquiry, and a representative will respond as soon as possible.

Mail Correspondence

You can also send payments or documents to Duke Energy using traditional mail at the following address:

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Duke University Contacts

For inquiries related to Duke University, including admissions and healthcare, separate contact details are provided.

Admissions

For general questions about Duke University, email [email protected] or call 919-684-3214.

Duke University Hospital

Patient Relations Department: For concerns related to Duke University Hospital, call 919-681-2020. They address concerns and direct requests to the appropriate departments.
Media Inquiries: For media-related questions, contact University Communications at 614 Chapel Drive Box 90563, Durham, NC 27708, or call 919-684-2823.

Duke Health Contacts

Duke Health offers a variety of healthcare services. For assistance regarding billing or patient care, use the following contacts.

Duke Health Billing and Financial Resources

Customer Service: Need help with a medical bill? Call 919-620-4555 (local) or 1-800-782-6945 (toll-free) from 8:00 am to 5:00 pm, Monday to Friday.

Duke MyChart Support

Support: For questions about Duke MyChart, visit their support page for FAQs and additional information.

Duke University Office of Information Technology Support

Duke University’s Office of Information Technology (OIT) offers support for technical issues. Contact the IT Service Desk through the following options:

Phone and Chat Services: OIT provides nearly 24-hour support. Contact the service desk team at the number listed on their IT Service Desk page.
Walk-up Service Desk: For in-person help, visit the walk-up service desk at "The Link" in the lower level of Perkins Library.

Compliments, Suggestions, and Complaints

For compliments, suggestions, or complaints related to Duke Health, you can reach out via phone or email. They aim to respond within 7 days. Please note that they cannot address medical emergencies through this form. If you have a medical emergency, call 911 or visit the nearest emergency room.

Duke Energy, Duke University, and Duke Health provide multiple options for contacting their customer service departments. Whether you need support for energy services, university matters, or healthcare inquiries, you can easily find the right channel for assistance.

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