How to Contact DoorDash Customer Service

DoorDash is a popular online food delivery platform. While it offers a seamless experience, you may need assistance or have questions about your orders or account. This article outlines several ways to contact DoorDash customer service for support.

1. DoorDash Support Website

A convenient way to reach DoorDash customer service is through their support website. Visit DoorDash Support to access a comprehensive knowledge base covering topics such as deliveries, account management, and payments. This site features detailed articles and guides to help address common issues.

2. Live Chat Support

If you cannot find answers on the support website, consider using the live chat support. Go to How do I receive or contact Support? and click on the "Contact Support" button to connect with a support agent. Provide relevant information, including store name, store ID (if known), store address, and your best phone number for follow-up.

3. Phone Support

For those who prefer direct communication, DoorDash offers a toll-free customer support line. You can reach them at 855-554-5779. This option is ideal for nuanced questions or concerns. Follow the menu prompts to connect with a customer service agent.

4. DoorDash Drive Support

DoorDash Drive is designed for larger or more complex orders. If you have questions relating to DoorDash Drive, contact their dedicated support team. Visit DoorDash Drive: How do I Contact Support for detailed contact options. DoorDash aims to answer 90% of Drive phone calls within 2 minutes and respond to 90% of emails within 24 hours.

5. DoorDash Merchant Support

If you are a DoorDash merchant needing assistance, there is a dedicated support line. The contact numbers vary by location:

United States (English): 855-973-1040
United States (Español): 855-834-8733
Canada (English): 647-957-7219
Canada (Français): 855-643-8439
Australia: 1800-958-316
New Zealand: +64-800-001-188

6. Frequently Asked Questions (FAQ)

For quick answers to common questions, DoorDash has a comprehensive FAQ section. Visit DoorDash FAQ for information related to customer service, support for consumers, merchants, and Dashers. This page is a helpful resource for questions about platform functionality and setting up multiple locations.

DoorDash prioritizes reliable customer service and provides various options for support. By using these methods, you can efficiently resolve any issues or concerns while using the platform.

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