Contacting The Criterion Collection Customer Service
The Criterion Collection is known for its exceptional selection of classic and contemporary films. Customers may occasionally encounter issues or have questions. Fortunately, The Criterion Collection's customer service is dedicated to resolving these concerns efficiently.
Here's how to reach The Criterion Collection customer service:
Via Email
Email is the primary method for addressing concerns or inquiries. For issues related to orders, send your emails to [email protected]. Include your name, email address, and detailed information about your query or issue, such as the order number, items purchased, and total amount. This helps the customer service team assist you more effectively. You can expect a response during business hours, Monday to Friday, EST/EDT.
By Mail
For traditional communication, The Criterion Collection can be reached by postal mail. Send your inquiries to:
The Criterion Collection
ATTN: ORDERS
215 Park Avenue South, Fifth Floor
New York, NY 10003
This method is suitable for detailed inquiries or when including physical documentation.
Order Support and Policies
The Criterion Collection has a straightforward return policy. To return an item, it must be within 30 days of shipment for a full refund, excluding shipping and handling fees unless the error was on Criterion's part. Discs can only be returned or exchanged if the outer shrink-wrap is intact, and T-shirts if they are unwashed and unworn. For returns, exchanges, or issues with defective discs, contact Criterion directly via [email protected] for instructions.
Additional Information
- Payment Methods: The Criterion Collection accepts Visa, MasterCard, American Express, and Discover.
- Shipping: Criterion ships within the United States and Canada, with free domestic shipping on orders over \$75. Costs for orders under \$75 and international shipping details are clearly outlined on their website.
- Sales Tax: Sales tax applies to orders shipping to certain states, detailed on Criterion's website during checkout.
- Security and Privacy: Shopping with The Criterion Collection is secure, utilizing 128-bit SSL encryption to protect personal and payment information. Criterion is committed to protecting customer privacy and does not sell or rent personal information.
- Loyalty Program: Criterion offers a points program where every dollar spent earns points towards a gift certificate.
When contacting The Criterion Collection for order issues, product inquiries, or feedback, their customer service team is ready to assist you. Always refer to the official Criterion website for the most current contact information.
