How to Contact Cricket Wireless Customer Service

Getting assistance with your wireless service is important. Cricket Wireless offers various ways for customers to reach customer service for help with inquiries or issues. Here are the steps and platforms you can use to contact Cricket Wireless Customer Service.

Phone Support

The fastest way to contact Cricket Wireless Customer Service is by phone. You can reach their support team by calling 1-800-CRICKET (1-800-274-2538) or 611 from your Cricket Wireless phone. Their phone lines are generally open from 7 a.m. to midnight (ET), 7 days a week.

When calling, have your Cricket Wireless phone number and account PIN ready for verification. This will help you get assistance more quickly.

Live Chat

If you prefer typing, Cricket Wireless provides a Live Chat feature on their official website. Look for the "Chat" button in the bottom right corner of the screen. Live Chat is available during the same hours as phone support, from 7 a.m. to midnight (ET).

This option allows you to handle less urgent matters and gives you a written record of your conversation for future reference.

Cricket Wireless App

If you are a Cricket Wireless customer, you can use the Cricket Wireless app for account management and customer support. The app allows you to check data usage, view or pay bills, and chat with customer service. Download the “myCricket” app from the Google Play Store or Apple App Store, log in with your Cricket Wireless credentials, and access the support sections.

Community Forum

The Cricket Wireless Community Forum is a great resource where users and employees share information. You can search for previously answered questions or post your own at community.cricketwireless.com. For specific account issues, contacting customer service directly might still be necessary.

Email and Mail

Cricket Wireless does not provide direct customer service email. However, you can send formal complaints or legal matters to:

Cricket Wireless Customer Service
575 Morosgo Drive NE
Atlanta, GA 30324

Include as much detail as possible, along with your contact information and account details (excluding sensitive information like your PIN).

Visit a Store

If you prefer face-to-face assistance, visit a Cricket Wireless retail store. You can find the nearest store by using the store locator on their website. In-store, you can speak directly with a representative about hardware issues, plan changes, and account questions.

Contacting Cricket Wireless Customer Service can be done through various channels, allowing you to choose the method that works best for you. Always have your account details ready for a quicker service experience.

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