How to Contact Cobalt Customer Service

Cobalt, a FactSet Company, provides risk analysis solutions and market data for the financial industry. If you need assistance or have inquiries, here are the methods to reach Cobalt's customer service team.

1. Email Support

You can contact Cobalt's customer service by sending an email. Write a detailed message explaining your query or issue and send it to their official support email address: [email protected]. Include all relevant information to ensure a prompt response.

2. Phone Support

For urgent matters, contacting Cobalt's customer service by phone may be more suitable. Their customer service hotline is 800-228-0392. Be prepared to provide your account details or other relevant information to assist the support team in resolving your issue.

3. Knowledge Base and FAQs

Before reaching out to customer service, check Cobalt's knowledge base and FAQs section on their website. Many common questions and issues are addressed there, allowing you to find answers without needing direct assistance.

4. Live Chat

Cobalt's website includes a live chat feature for real-time assistance. Look for the chat bubble icon in the corner of the screen. Clicking it opens a chat window where you can type your query. Availability may depend on business hours and customer service workload.

You can contact Cobalt's customer service via email, phone, live chat, and by reviewing their knowledge base. Providing detailed information will help ensure a swift resolution to your request.