How to Contact Chemical Bank Customer Service

Chemical Bank offers various banking services to its customers. If you need assistance with your account, there are several ways to contact their customer service team. They are available to help with questions, online banking support, and reporting lost or stolen cards.

Contact Information for Chemical Bank Customer Service

To reach Chemical Bank customer service, use the following contact information:

Phone Number: Call the customer support line at 800-867-9757. It is available Monday to Friday from 7 am to 9 pm and Saturday from 8 am to 2 pm. Customer service representatives are ready to assist you with any inquiries.
Email Support: You can send an email to the customer service team at [email protected]. Include your contact information and a detailed description of your inquiry, and you will get a prompt response.
Live Chat: Chemical Bank offers a live chat feature on their website. To access it, visit the Chemical Bank website here and look for the live chat option on the homepage or contact page for real-time assistance.
Branch Locations: If you prefer in-person assistance, Chemical Bank has 170 branch locations across Michigan. You can find the nearest branch by visiting their branch locator page here. The branch staff can help with any account-related questions.
Mail: For non-urgent inquiries or to provide documentation, you can send mail to their corporate headquarters at: Chemical Bank
333 West Fort Street, Suite 100
Detroit, Michigan 48226

Tips for Contacting Chemical Bank Customer Service

Here are some tips to ensure a smooth experience when reaching out to Chemical Bank customer service:

Have your account information ready: Gather necessary account information, such as your account number and recent transactions, to assist the representative in helping you quickly.
Be clear and concise: Provide detailed information in a clear manner. This helps the representative understand your situation and provide an accurate solution.
Be patient and polite: Customer service representatives are there to help you. Stay patient and polite, even if frustrated, as they are working to resolve your issue.
Keep a record of your interactions: Maintain a record of your communications, including calls, emails, or chat conversations, for future reference in case follow-up is needed.
Explore self-service options: Use their online and mobile banking services to manage your accounts and perform transactions without contacting customer service. Check out their online portal and mobile app for answers to your questions.

With these tips and contact methods, you can easily reach Chemical Bank customer service for any assistance you need.

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