How to Contact CFSB Customer Service

Customer service is a vital part of the banking experience. If you have questions or need assistance, reaching out to Community Financial Services Bank (CFSB) is simple and effective. This article outlines the various ways to contact CFSB's customer service.

Contacting CFSB Customer Service

CFSB values customer service and offers multiple options for contacting their support team. Choose the method that suits you best.

Phone: For direct support, call CFSB's Client Service Center at (270) 527-4600 or toll-free at (888) 226-5669. The Client Service Center is available from Monday to Thursday, 8:00 am to 5:00 pm, Friday, 8:00 am to 6:00 pm, and Saturday, 9:00 am to 1:00 pm.
Website Chat: You can also reach CFSB's support team using the chat feature on their official website, cfsbky.com. This option allows you to message a representative from CFSB's Digital Banking Team for quick assistance.
Online Banking: Existing CFSB customers can message the Digital Banking Team directly through the online banking platform. After logging in, navigate to the support or contact section to send your query.
Physical Branch: For in-person assistance, visit one of CFSB’s banking centers. They have locations throughout Western Kentucky, including 221 West 5th Street, Benton, Kentucky 42025. You can speak directly with a representative to address your needs.

Be aware that each contact method may have specific hours of operation. It's wise to check their availability during your preferred contact times.

CFSB prioritizes excellent customer service, ensuring a smooth banking experience. They offer various ways to connect with their support team, whether by phone, website chat, online banking, or in-person visits. This commitment to communication means you can always get the help you need.

When you have a question or need assistance, reach out to CFSB's customer service through any of the channels mentioned. They are here to help and support you with your banking needs.

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