How to Contact Atrium Customer Service

Customers seeking help with purchases, product inquiries, or returns can easily reach Atrium's customer service team. Atrium prioritizes customer support, offering multiple contact methods for convenience. If you need to return an item, especially an open box item, knowing Atrium's policy is important. Here’s how to contact Atrium customer service.

Contacting by Phone

For immediate assistance, calling can be the fastest way to connect with a representative. You can reach Atrium’s customer service team at their official contact number, usually found on receipts, order confirmations, or the 'Contact Us' page of the Atrium website at atriumnyc.com.

Here’s how to find the phone number:

1. Go to Atrium’s website.
2. Scroll to the footer to find the ‘Contact Us’ link.
3. Click on it and locate the customer service or support area for the phone number.

When you call, have all relevant information ready, such as order numbers and product details, to facilitate an efficient conversation.

Contacting by Email

If you prefer written communication or need to send detailed information, contacting Atrium’s customer service via email is an option. The email address is available on the Atrium website.

How to send an email:

1. Visit the contact page of the Atrium website.
2. Look for the customer service email address.
3. Compose an email with a clear subject line reflecting your issue (e.g., “Order #12345 - Open Box Return Inquiry”).
4. Include your contact information and a detailed explanation of your question or issue in the body of the email.
5. Attach any necessary documents or photos if needed.
6. Review your email for clarity before sending.

Return Policy

Knowing the return policy is crucial for open box returns or holiday season purchases. Atrium’s return policy may have specific conditions depending on the type of product.

Typical return policy elements may include:

• A limited-time window for returns (commonly 30 days)
• Requirements for original packaging and receipts
• Possible restocking fees for open box items

To confirm the return policy:

1. Look for a 'Returns’ or 'FAQ' link in the website footer.
2. Review any available return policy details on the website.
3. If not specified, contact customer service via phone or email for accurate information.

You can easily reach Atrium’s customer service by phone or email. Checking their return policy is essential, especially for specific situations related to open box or holiday returns. Following the steps above will provide a smooth experience for Atrium customers.