How to Contact Athleta Customer Service
Athleta offers customer service options to assist with queries and concerns, including product information and return policies. Customers can contact Athleta through phone or email. This guide provides clear instructions on how to communicate with Athleta’s support team.
By Phone
To speak with a customer service representative, call Athleta's customer service line. This is the fastest way to get immediate assistance, especially for urgent matters.
The Athleta Customer Service phone number is 1-877-328-4538 (1-877-3ATHLETA). The hotline operates seven days a week: - Monday to Friday from 7:00 AM to 1:00 AM EST
- Saturday to Sunday from 8:00 AM to 1:00 AM EST
Before calling, have relevant information ready, such as order numbers and product details. This will help the customer service agent provide effective support.
By Email
For non-urgent issues, customers can contact Athleta via email. Email communication allows for detailed descriptions and the inclusion of attachments like screenshots or receipts.
Customers can send an email to [email protected]. When writing the email, use a clear subject line. In the email body, include your full name, contact information, and any relevant account or order numbers. Describe the issue in detail and specify the resolution you seek.
Expect a response from Athleta’s customer service within 1 to 2 business days. Response times may be longer during busy seasons due to higher inquiry volumes.
Return Policy
Athleta’s return policy accommodates customers who may wish to return products. They accept returns of unworn and unwashed items with original tags attached. A proof of purchase is required for all returns.
For open box returns, contact customer service to initiate the return process if the item meets the necessary conditions.
Holiday Return Policy: Athleta usually provides an extended holiday return policy, allowing items purchased during the holiday season to be returned beyond the standard return window. Check with customer service for specific details regarding holiday returns.
Athleta aims to enhance your shopping experience with accessible customer service options. You can choose to make a quick phone call or send a detailed email. Athleta’s customer service team is ready to assist you efficiently. Be sure to familiarize yourself with Athleta’s return policy for a smooth return process.
