How to Contact Alton Lane Customer Service
Alton Lane is a premium tailored apparel store specializing in personalized men’s clothing. If you need assistance regarding purchases, returns, or other inquiries, you can contact their customer service through phone or email.
How to Reach Customer Service
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Phone Support: For immediate assistance, call Alton Lane at +1-888-800-8616. Customer service is available during standard business hours, typically from 9 AM to 6 PM EST on weekdays. Have your order information ready to expedite the process.
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Email Support: If your issue is less urgent or requires detailed information, you can email [email protected]. Include details such as your order number, items involved, and any previous communications for a smoother interaction.
Return Policy
If you wish to return an item, it’s important to be aware of Alton Lane's return policy, which allows returns or exchanges within 30 days of receiving your order, provided items are unworn, unaltered, and in their original condition with all tags attached. Custom garments are not eligible for returns, but there is a fit guarantee available.
Steps for Returns
- Familiarize yourself with the return policy on their website.
- Contact customer service to notify them of your intention to return an item.
- Include a copy of the receipt or proof of purchase with your return. If you don’t have a receipt, you can usually find your order information by logging into your account on the Alton Lane website at http://www.altonlane.com.
- Arrange for the return shipment. The customer typically covers return shipping costs unless the item is defective or there was an error on Alton Lane's part.
You can contact Alton Lane’s customer service via phone at +1-888-800-8616 or email at [email protected]. Ensure you review their return policy and promptly communicate for a smooth return process. Include all necessary information when reaching out for the best experience.
