How to Contact AliExpress Help Center

Shopping online has become a staple in our lives, and AliExpress is one of the world’s biggest e-commerce platforms. With millions of products available, questions or issues may arise. That's where the AliExpress Help Center comes in. If you need assistance, this guide will tell you how to contact them effectively.

Understanding AliExpress Customer Support

When you need help from AliExpress, there are several avenues available to you. Whether you have questions about an order, need assistance with a return, or want to inquire about payment issues, the customer support team is ready to assist. Here’s how you can get in touch with them.

Phone Support

AliExpress does provide phone support, which can be particularly helpful for urgent issues. Here are some key numbers you can use:

United States: Call +1 (408) 785-5580 for support.
Hong Kong: Reach out at +852 2215 5100.
India: Contact +91 224 233 5233.
Taipei City: Dial +886 626 602 9888.

These numbers connect you to various regional offices of Alibaba Group, which owns AliExpress. It’s advisable to call during business hours for the best chance of reaching a live representative.

Email Support

For less urgent inquiries or if you prefer written communication, emailing is a good option. While AliExpress does not have a dedicated customer service email that is publicly listed for all inquiries, you can use the following emails for specific issues:

Data Protection Inquiries: [email protected]
Enforcement Enquiries: [email protected]

When sending an email, be sure to include relevant details such as your order number and a clear description of your issue to expedite the response.

Live Chat

AliExpress also offers a live chat feature on their website and mobile app. This is often one of the fastest ways to get help:

Accessing Live Chat: Log into your AliExpress account and look for the chat option in the help section. You can initiate a chat with a customer service representative who can assist you in real-time.

This feature is particularly useful for quick questions or if you need immediate assistance regarding an order.

Help Center

The AliExpress Help Center is another valuable resource where you can find answers to frequently asked questions. Here’s how to access it:

Visit the Help Center: Go to the AliExpress website and scroll down to find the “Help Center” link at the bottom of the page.
Browse Categories: You can browse through various categories such as orders, payments, shipping, and returns. This can save time if your question is common.

Community Forums

AliExpress has community forums where users share experiences and solutions. If you’re facing an issue that others might have encountered, searching these forums can provide insights and potential solutions.

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