Getting in Touch with Alabama Power Customer Service

Are you an Alabama Power customer in need of assistance? Alabama Power offers simple ways to connect with their customer service team for billing inquiries, service issues, or general questions.

Ring-a-Ding-Ding – Telephone Support

A quick way to get answers is by calling Alabama Power's customer service. Dial 1-800-245-2244 to speak with a representative who can assist you. Customer service is available Monday through Friday from 7 a.m. to 9 p.m. and Saturday from 8 a.m. to 5 p.m. CST.

Clickety-Clack – Online Assistance

Prefer handling things online? Visit Alabama Power's Contact Us page for various resources. You can find FAQs, online forms for messages, and other helpful tools.

Tap and Swipe – The Mobile App

Always on-the-go? The Alabama Power mobile app offers an easy way to manage your account, report outages, and chat with customer service. Download the app from the App Store or Google Play for convenient access.

Visit in Person – Local Business Offices

If face-to-face interaction is your preference, visit one of Alabama Power's local business offices. Their offices are located throughout the state, allowing you to get personal help nearby. Check their website to find the closest location.

Drop a Line – Email or Snail Mail

For those who prefer written communication, you can email Alabama Power directly through their website. If you need to send documents, address your letters to Alabama Power’s mailing address, which is available on the 'Contact Us' page.

Sidestep the Frustrations – Outage Reporting

When outages occur, Alabama Power has a dedicated system for reporting. You can bypass the general customer service line by reporting outages through their Outage Map on the website, mobile app, or by calling 1-800-888-2726. This line is available 24/7 to assist you.

Contacting Alabama Power customer service is straightforward. With various methods available, help is just a moment away.

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