Connecting with AEP Texas Customer Service: A Simple Guide

Many people find the need to contact a utility company's customer service department at some point. Reaching AEP Texas is straightforward and easy. If you have questions, need assistance, or are facing an issue, AEP Texas provides multiple contact options. Here’s how to connect with their customer service team.

Dialing Up the Solution

A phone call is often the quickest way to get help. AEP Texas has a dedicated customer service line just for you. You can reach their friendly team at 1-877-373-4858. This line is available Monday through Friday from 7:30 a.m. to 6:00 p.m. CST. For hearing-impaired customers, a TDD line is available at 1-800-223-3131.

Have your account number ready when you call. This will help you get quicker service. If you need to report an outage or an emergency, AEP Texas has a 24/7 emergency line. You can use the same number and follow the prompts.

Clicking Your Way to Answers

If you prefer online communication, AEP Texas has a user-friendly website. By visiting AEP Texas, you can report outages, view outage maps, pay your bill, and chat with a virtual assistant.

The website offers an easy navigation experience that helps you complete any task confidently. They also provide an online contact form if you prefer to send inquiries by email.

Mail

If you like traditional communication, AEP Texas welcomes your letters. You can send your correspondence to:

AEP Texas
Customer Operations Center
539 N. Carancahua Street
Corpus Christi, TX 78401

For in-person assistance, AEP Texas has customer service centers located throughout their service area. These centers provide a welcoming environment and help from friendly staff.

AEP Texas is prepared to meet your needs in whatever way you choose. Whether you call, use their website, send a letter, or visit in person, they are ready to provide you with excellent service.

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