How to Contact Third Federal Bank Customer Service

Third Federal Bank focuses on delivering quality customer service and promptly addressing customer inquiries. If you have questions or need assistance with their banking services, there are several ways to contact their customer service team.

Phone Support

A direct way to reach Third Federal Bank's customer service is through a phone call. Their hotline is available on weekdays and Saturdays. Here are the phone numbers you can use:

Customer Care: Call 1-844-798-7784 during the following hours:
- Monday to Thursday: 8:30 am to 5:00 pm (ET)
- Friday: 8:30 am to 6:00 pm (ET)
- Saturday: 8:30 am to 1:30 pm (ET)
- Closed on Sundays.
TDD Hearing-Impaired: If you have hearing impairments, contact Third Federal Bank via TTY/TDD at 1-216-429-5160 during customer care hours.

Online Support

Third Federal Bank offers online support to help customers find answers and resources. Here’s how to utilize their online assistance:

FAQ Page: Visit the FAQ page on the Third Federal Bank website for answers about various banking services, including Certificates of Deposit, Checking Accounts, Home Equity Lines and Loans, Mortgages, Online Banking, and Savings Accounts.
Secure Messaging: Log into your Third Federal Bank online banking account to use the secure messaging feature. This allows you to send inquiries or requests directly to customer service securely.
Mobile Banking: Third Federal Bank provides mobile banking services, allowing you to manage your accounts on the go. Access your accounts and statements at any time through their mobile banking platform. Enrollment can be done on their website.

In-Person Assistance

For those who prefer face-to-face interactions, Third Federal Bank has physical branch locations. You can visit a branch for personalized assistance with your banking needs. To find a branch near you, visit their official website and navigate to the "Locations" page.

Additional Help Resources

Beyond the primary support methods, Third Federal Bank offers additional resources for customer assistance. Here are some options:

Servicing Help Center: This center provides information related to rate relock and insurance for adjustable-rate mortgages.
Security and Privacy: Third Federal Bank offers guidance on account security and steps to take if login credentials are compromised. They provide detailed information about the security measures in place.

Contacting Third Federal Bank's customer service is a simple process. Whether through phone support, online assistance, or in-person visits, Third Federal Bank offers various channels to address your banking inquiries and concerns effectively. Their focus on customer service reflects their commitment to your banking needs.

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