How to Contact 3 Customer Service in Hong Kong

Three Hong Kong is a telecommunications company that provides various services to its customers. If you are a Three customer in Hong Kong and need assistance, there are several ways to contact their customer service. This article outlines those methods.

Three Customer Service Hotline

The most direct way to contact Three's customer service in Hong Kong is by calling their hotline. To reach their customer service team, dial 1033 from your Three mobile phone.

Online Customer Service Platforms

Three Hong Kong offers a range of online platforms where customers can connect with customer service representatives. These include:

My3 App: This app allows customers to manage accounts, check data usage, and pay bills. It includes a messaging function to contact customer service representatives.
iChat: This is an online chat service available on the Three Hong Kong website. Customers can log into iChat and chat with a 3iChat Ambassador for assistance.
Email and SMS: Customers can send inquiries via email to [email protected] or by SMS to 63354956.

In-Store Customer Service

Three Hong Kong has several physical stores across the region. These stores offer in-person customer service and support. Customers can visit to get help with their Three services.

Customer Feedback and Enquiry by Mail or Fax

Three Hong Kong values customer feedback and provides methods for customers to express their opinions. Customers can mail their feedback to "Hutchison Telecommunications (Hong Kong) Limited" at PO BOX 999, Tsuen Wan, Hong Kong, or fax their written feedback to 2123 1297.

Contacting Three Hong Kong by Post

For general inquiries or suggestions, customers can contact Three Hong Kong's headquarters via mail. The address is:

Hongkong Post Headquarters
2 Connaught Place, Central, Hong Kong

Three Hong Kong offers multiple ways for customers to contact their customer service team. Whether through their hotline, online platforms, in-store support, or written communication, Three aims to provide effective customer service to its users in Hong Kong.

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