How to Cancel Your Vexus Fiber Internet and TV Subscription
Are you looking to cancel your Vexus Fiber Internet and TV subscription? This process can be straightforward if you follow the correct steps. Here's how to cancel your subscription smoothly.
Step 1: Gather Your Account Information
Before you begin, make sure you have the following information ready:
- Account number
- Billing address
- Any other relevant details
Having this information on hand will make the cancellation process quicker and easier.
Step 2: Contact Vexus Fiber Customer Service
You have two options to contact Vexus Fiber to cancel your subscription:
By Phone
For both new and existing customers, you can cancel your subscription by calling or texting Vexus Fiber customer service:
- Phone/Text: 800-658-2150
Be sure to have your account information ready. Clearly state your intent to cancel, and the representative will guide you through the process. They may ask for additional details to complete the cancellation.
By Chat
You can also get help with your Vexus Fiber cancellation through their online chat feature:
- Chat Now: Click the "Chat Now" button located on the bottom right of your screen on the Vexus Fiber website to start chatting with a customer service representative.
Step 3: Return Equipment (if applicable)
If you rented any equipment, such as a modem or set-top box, you’ll need to return it to Vexus. The customer service team will provide instructions on how to return the equipment, including packaging and shipping details. Be sure to follow these instructions carefully to avoid any extra charges.
Step 4: Confirm Cancellation
Once you have initiated the cancellation and returned any equipment, confirm with the customer service representative that your subscription has been successfully cancelled. Request a confirmation email or letter for your records to ensure the process is complete.
Step 5: Verify Billing Discontinuation
After cancelling, keep an eye on your billing statements to ensure you are no longer being charged. Make sure no additional fees appear and that your account is fully deactivated.
By following these steps, you can cancel your Vexus Fiber Internet and TV subscription efficiently. Remember to gather your account details, contact customer service via phone or chat, return any rented equipment, confirm the cancellation, and verify your billing statements.
