How to Cancel Shentel Internet and TV Subscription
If you are looking to cancel your Shentel Internet and TV subscription for any reason, whether you are moving, switching providers, or simply no longer in need of their services, the process can be relatively straightforward. Here is a step-by-step guide to help you navigate through the cancellation process smoothly.
Check Your Contract Terms
The first step before attempting to cancel your Shentel subscription is to review your contract terms. Make sure to check for any early termination fees or specific cancellation procedures outlined in the agreement you signed when you initially subscribed to their services.
Contact Shentel Customer Service
To cancel your Shentel Internet and TV subscription, you will need to get in touch with their customer service department. You can reach Shentel customer service by phone or through their online chat support feature on their website.
When contacting customer service, be prepared to provide your account information, such as your account number and personal details, to verify your identity and account ownership.
Request Cancellation
Once you have connected with a customer service representative, clearly express your intention to cancel your Shentel Internet and TV subscription. Be prepared to provide a reason for your cancellation, although it is not always necessary.
If you are canceling before the end of your billing cycle, inquire about any prorated charges or refunds that may apply based on the time remaining in your current billing period.
Return Equipment
If you have any rented equipment, such as a modem or set-top box, make arrangements with Shentel to return these items. Failure to return the equipment may result in additional fees being charged to your account.
Shentel may provide you with instructions on how to return the equipment, including options for shipping the items back or dropping them off at a designated location.
Confirm Cancellation
After you have successfully canceled your Shentel Internet and TV subscription, request a confirmation of the cancellation in writing or via email. This confirmation should include the effective date of the cancellation and any final charges or credits that may apply to your account.
Check Your Final Bill
Review your final bill from Shentel to ensure that all charges are accurate and that there are no outstanding balances on your account. Make sure to keep a copy of your final bill and any cancellation confirmations for your records.
Additional Tips
- Be polite and patient when dealing with customer service representatives, as they are there to assist you with your cancellation request.
- Consider the timing of your cancellation to avoid any unnecessary charges or disruptions in service.
- Keep track of any equipment returns and shipping receipts for your records.
By following these steps, you should be able to successfully cancel your Shentel Internet and TV subscription without encountering major issues. If you require further assistance or have specific questions about your cancellation, don't hesitate to reach out to Shentel customer service for support.
If you require more information or need assistance with your cancellation process, you can visit the Shentel website at www.shentel.com or contact their customer service directly at 1-800-743-6835.
