Helzberg Diamonds Return Policy

Helzberg Diamonds is a prominent jewelry retailer offering a variety of fine diamond jewelry. Understanding the company's return policy is important for a smooth shopping experience. Here is a clear overview of Helzberg Diamonds' return policy.

Returning In-Store Purchases

If you purchased an item at a Helzberg Diamonds store, you can return or exchange it within 60 days from the date of purchase. The jewelry must be in its original condition and include all documentation and packaging. Bring the original receipt during the return process.

Returning Online Purchases

For items bought online from the Helzberg Diamonds website, the return policy is similar. You have 60 days from the delivery date to return or exchange items. The jewelry must be in its original condition, including all documentation and packaging. To start a return, contact Helzberg Diamonds' customer service.

Customer Service Contact Information:

• Email: [email protected]
• Phone: 1-800-435-9237

Special Holiday Return Policy

During the holiday season, Helzberg Diamonds has an extended return policy. Purchases made between November 15 and December 25 can be returned or exchanged until January 15 of the following year. This is helpful for customers buying gifts.

Exceptions to the Return Policy

Not all items can be returned or exchanged. Engraved items, customized jewelry, and special orders are generally non-refundable. Additionally, items that show signs of wear or damage may not be eligible for returns. Review the terms and conditions or contact customer service for any concerns.

Refund Process

After receiving and inspecting the returned item, Helzberg Diamonds will process your refund. If the original payment method was a credit or debit card, the refund will be credited back to that card. Refunds can take some time to appear depending on your financial institution's policies. If the purchase was made with cash, the refund will be issued via check.

Knowing the return policy for valuable items like jewelry is important. Helzberg Diamonds offers a 60-day return window for both in-store and online purchases, with some exceptions for specific items. Keep your receipt and ensure the jewelry is in its original condition for an easier return process.

For assistance or questions regarding returns, reach out to Helzberg Diamonds' customer service at [email protected] or call 1-800-435-9237.