Hastings Entertainment Return Policy

What is Hastings Entertainment's return policy? Hastings Entertainment is a retailer that offers a variety of entertainment products, including books, movies, music, and electronics. They have a customer-friendly return policy to accommodate returns when necessary.

General Return Policy

Hastings Entertainment allows returns for most items within 30 days of purchase for a full refund. To return an item, it must be in its original condition, unopened, and accompanied by the original receipt. This policy applies to both online and in-store purchases.

For online purchases, customers can return items to their nearest Hastings Entertainment store or mail them back. To initiate a return, contact their customer service department by phone or email.

Defective or Damaged Items

What if an item is defective or damaged? Hastings Entertainment has a clear policy for these situations. Customers can return defective or damaged items within 30 days for a replacement or refund. In some cases, Hastings Entertainment may coordinate with the manufacturer for the return and replacement.

If a replacement is not available, a full refund will be issued, including any applicable shipping charges.

Holiday Return Policy

What special return policies are there during the holiday season? Hastings Entertainment offers an extended return policy starting from November 15th. Items purchased during this period can be returned until January 15th of the following year. This allows customers to purchase gifts with confidence.

The holiday return policy applies to both online and in-store purchases, though some exclusions may exist for final sale items or non-returnable products.

Contacting Customer Service

How can you reach Hastings Entertainment's customer service for assistance? Their team is ready to help with any inquiries about returns. You can reach them in the following ways:

Phone: Call 1-800-883-8464 for assistance from their knowledgeable staff.
Email: Send an email to [email protected] with your order details for a prompt response.

For further details about their return policy, you can visit the Hastings Entertainment website at www.gohastings.com.

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