Granite City Electric Supply: A Comprehensive Look at Their Return Policy
Granite City Electric Supply is a distributor of electrical supplies and equipment, serving both residential and commercial customers. It's important to know the company's return policy in case the need arises.
Understanding Granite City Electric Supply's Return Policy
Granite City Electric Supply aims to provide customers with a smooth shopping experience. They recognize that returns may be necessary due to reasons like product dissatisfaction, defects, or ordering errors. Familiarizing yourself with their return policy can help ensure an efficient return process.
Standard Return Policy
Granite City Electric Supply has a 30-day return policy for most items. If you encounter any issues with a product during this period, you can initiate a return. Products must be unused, in their original packaging, and accompanied by a receipt or proof of purchase.
Exceptions and Special Cases
Some products are non-returnable. This includes customized or modified items, hazardous materials, and products that have exceeded the 30-day return window. Additionally, damaged or opened products may incur restocking fees, which can range from 10% to 25% of the item's value.
Holiday Return Policy
During the holiday season, Granite City Electric Supply offers an extended return window. Items purchased between November 1st and December 31st can be returned until January 31st, subject to the same conditions as their standard return policy.
Initiating a Return with Granite City Electric Supply
If you need to return an item, the process is straightforward. Here is how to initiate a return:
-
Contacting Customer Service: To streamline your return, it's best to contact Granite City Electric Supply's customer service. They can guide you through the return procedure and ensure you have the necessary documentation. You can reach them by calling 1-800-225-6639 or via email at [email protected].
-
Return Authorization: After contacting customer service, they will assist you with the return authorization process. This may involve providing information about the product, purchase details, and reasons for the return.
-
Packaging and Shipping: Once you receive return authorization, carefully package the item and attach the provided return label. Follow their packing instructions to ensure safe arrival. Inquire about the shipping carrier to use during the return authorization process.
Get in Touch
For information on Granite City Electric Supply's return policy or to explore their wide range of products, visit their official website at www.granitecityelectric.com. Their website provides comprehensive product details and contact information if you require additional assistance.
Granite City Electric Supply has a customer-friendly return policy to promote satisfaction. By familiarizing yourself with their terms and noting any exceptions or holiday provisions, you can shop confidently knowing you have the option for hassle-free returns if needed.
