Return Policy of Fleet Feet

Fleet Feet, a renowned athletic footwear and apparel company, understands that sometimes purchases don't work out as planned. To ensure customer satisfaction, they have implemented a comprehensive return policy. This article will outline Fleet Feet's return policy and any special holiday provisions that may apply.

General Return Policy

Fleet Feet's general return policy allows customers to return merchandise within 60 days of the original purchase date. To be eligible for a return, items must be in their original condition, unworn, and with all original tags and packaging. In addition, customers must provide proof of purchase, such as a receipt or order confirmation.

If you decide to return an item purchased online, you have two options: return by mail or return to a Fleet Feet store. To initiate a return by mail, you can contact Fleet Feet's customer service via email at [email protected], or call their toll-free number at 1-800-595-7223. They will guide you through the necessary steps and provide you with a return authorization. Return shipping fees may apply, and it is recommended to use a trackable shipping method.

If you prefer returning your item in person, you can visit any Fleet Feet store nationwide. Be sure to bring the product, receipt, and original form of payment. A store associate will assist you with the return process and issue your refund accordingly.

Holiday Return Policy

During the holiday season, Fleet Feet has a special return policy in place to accommodate gift purchases. If you receive a gift between November 1st and December 31st, you have until January 15th of the following year to make a return. This extended return window allows recipients more time to exchange or return their gifts if necessary.

To initiate a return or exchange under the holiday policy, the same conditions mentioned in the general return policy apply. Whether you choose to return by mail or in-store, Fleet Feet will provide the same level of exceptional customer service to make the process as straightforward as possible.

Additional Considerations

Fleet Feet prides itself on providing excellent customer service and ensuring customer satisfaction. However, there are a few additional aspects to keep in mind regarding their return policy:

• Non-Returnable Items: Fleet Feet does not accept returns on certain items, including undergarments, swimsuits, nutrition products, and customized or special order merchandise. It is advisable to check with customer service or consult their website for a complete list of non-returnable items.

• Refund Process: Once your return is received and inspected, Fleet Feet will process your refund within 5-7 business days. Refunds will be issued to the original form of payment, and depending on your financial institution, it may take some additional time for the funds to appear in your account.

• Exchanges: Fleet Feet offers the option to exchange items for a different color, size, or style, subject to availability. If the desired item is unavailable, a refund will be provided instead.

• Warranty Claims: In case of product defects, Fleet Feet advises customers to contact the manufacturer directly to inquire about warranty claims. They can provide you with the necessary manufacturer contact information if needed.

Fleet Feet's return policy ensures that their customers have a hassle-free experience when it comes to returning or exchanging merchandise. Their commitment to exceptional customer service extends to both online and in-store purchases, making the return process seamless and efficient.