Factory Connection Return Policy

Factory Connection offers a straightforward and customer-friendly return policy. Whether you need to return an item due to sizing issues, a change of mind, or a defective product, the process is designed to be hassle-free.

General Return Policy

Factory Connection allows returns and exchanges within 30 days of purchase. To be eligible for a refund or exchange:

• The item must be unworn, unwashed, and in its original condition with all tags attached.
• Proof of purchase is required, which can be a sales receipt or email confirmation.

Items purchased online can be returned to any Factory Connection store or shipped back to the company's Distribution Center. In-store returns cannot be processed as refunds to the original payment method; instead, refunds are issued as store credit or gift cards.

Holiday Return Policy

During the holiday season, Factory Connection extends its return policy. Purchases made between November 1 and December 25 can be returned or exchanged until January 15 of the following year. This allows customers to buy gifts in advance without the usual 30-day return window.

Holiday returns must still meet the general return policy criteria. If a returned item was purchased with a gift card, the refund will also be given as store credit.

Contacting Customer Service

If you have questions about Factory Connection's return policy or need help with a return, their customer service team can assist you. Here is their contact information:

• Phone: 1-800-559-5177
• Email: [email protected]

Customer service representatives are available to address any queries and provide guidance throughout the return process.

Factory Connection's return policy aims to ensure customer satisfaction. With a 30-day return window and an extended holiday return option, customers have ample time to decide on their purchases. Remember to keep your proof of purchase and follow the guidelines for returning items in their original condition.