Lost Baggage Policy with Ethiopian Airlines

Losing luggage can be a frustrating experience while traveling. Ethiopian Airlines has a clear baggage policy to assist passengers in such situations. Below is an overview of their lost baggage policy and how to contact them.

Ethiopian Airlines Lost Baggage Policy

Ethiopian Airlines aims to resolve lost baggage issues efficiently. If your checked baggage does not arrive, follow these steps:

Report the missing baggage: Immediately report your missing baggage to the Ethiopian Airlines baggage service office at the airport where the issue occurred. Provide details such as baggage tag numbers, flight numbers, and a description of your luggage.
Obtain a Property Irregularity Report (PIR): The airline staff will create a Property Irregularity Report (PIR) for your missing baggage. Keep a copy of this report, as it is important for tracking your luggage.
Keep your baggage tags: Retain your baggage tags until your luggage is returned. These tags are vital for identification and can aid in the recovery process.
Follow up: Ethiopian Airlines has a baggage tracing system that allows you to check the status of your missing luggage. Regularly follow up and provide any requested information to assist in locating your baggage.

Contacting Ethiopian Airlines for Lost Baggage

If your baggage is lost or delayed, contact Ethiopian Airlines' customer service for assistance. Here are the contact details:

Ethiopian Airlines Customer Service: Call +1-800-445-2733 or email [email protected].
Baggage Service Office at the Airport: If you are at the airport, visit the Ethiopian Airlines Baggage Service Office for in-person assistance. The staff can guide you in the recovery process.

Useful Links

Here are useful links regarding Ethiopian Airlines' lost baggage policy:

These resources will provide detailed information about Ethiopian Airlines' policies and help you connect with the right personnel.

Losing baggage can be an inconvenience, but Ethiopian Airlines has a structured lost baggage policy to address your concerns. Follow the outlined steps, report the missing baggage, and maintain communication with the airline for a smooth recovery process.

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