Lost Baggage Policy and Assistance with easyJet
Losing luggage can be a traveler's worst nightmare, leading to inconvenience and frustration. easyJet offers a clear lost baggage policy and effective customer support to help you recover your belongings.
Baggage Policy
Before discussing the lost baggage policy, let’s recap easyJet's standard baggage allowances. Each passenger is allowed one cabin bag on board, with dimensions not exceeding 56x45x25 cm, including handles and wheels. There is no weight restriction, but you should be able to lift the bag into the overhead compartments. If you purchase an Up Front or Extra Legroom seat, you can bring an additional under-seat bag.
For checked baggage, easyJet allows you to purchase hold luggage based on either weight or the number of bags. The weight options range from 15 kg to 32 kg per bag, with the possibility of checking in 1 to 15 bags. Hold luggage must be paid for in advance, as charges apply.
Lost Baggage Policy
If your baggage goes missing, easyJet has a comprehensive lost baggage policy to assist you.
As soon as you notice your baggage is lost, report it immediately to the easyJet Baggage Services desk at the airport. The staff will provide you with a Property Irregularity Report (PIR) number, essential for tracking your baggage.
Provide detailed descriptions of your lost items, including any distinctive features or contents. easyJet will initiate a search for your luggage using their advanced tracking system.
Contacting easyJet for Assistance
While easyJet searches for your lost baggage, it is important to contact their customer service team for further assistance.
You can reach easyJet through various options:
- Online: Visit the "Contact Us" section on easyJet's website and complete their online form for easy communication. This creates a written record of your communication.
- Phone: If you prefer speaking directly with a representative, call easyJet customer service at the number listed on their website. Keep your PIR number handy during the call.
Being patient is key when contacting easyJet. The search for lost baggage may take time, but easyJet aims to resolve these issues as quickly as possible.
Useful Links
To facilitate the process, easyJet has several helpful resources on their website:
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Baggage and Lost Property - Find information about baggage allowances and requirements to ensure you comply with easyJet's policies.
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Check Lost Baggage Status Online - Track the status of your missing baggage using the details from your Property Irregularity Report (PIR) form.
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Frequently Asked Questions - Visit the FAQ section on easyJet's website for quick answers to common queries.
The lost baggage policy and customer assistance provided by easyJet work to minimize the stress of lost luggage. By reporting promptly and providing detailed descriptions, you can improve the chances of recovering your items. EasyJet is dedicated to reuniting you with your baggage swiftly.
