DriveTime Return Policy: Hassle-Free Returns and Exchanges
DriveTime aims to provide an excellent car buying experience. If you need to return or exchange your purchase, our hassle-free return policy is here to help.
Eligibility for Returns and Exchanges
To be eligible for a return or exchange at DriveTime, please ensure the following:
- The vehicle is returned within 5 days of the purchase date.
- The vehicle has not been driven for more than 250 miles since the purchase.
- The vehicle remains in the same condition as purchased, with no damage or modifications.
- All original paperwork and accessories, including manuals and keys, are returned.
- A valid driver's license and proof of insurance must be presented at the time of return.
If these conditions are met, DriveTime will guide you through the return process and initiate a refund or exchange.
Return Process
The return process at DriveTime is simple. To start a return, contact our customer service team. Our representatives will provide instructions and guide you through the necessary steps.
Typically, the vehicle must be returned to the same dealership from which it was purchased. In some situations, alternative arrangements can be made based on your location.
Customers are responsible for any transportation costs associated with the return. Fees or charges from the initial purchase, such as registration fees, taxes, or loan fees, are non-refundable.
Extended Holiday Return Policy
DriveTime does not have a specific extended holiday return policy. The standard return policy still applies during the holiday season. The eligibility criteria remain the same, regardless of the time of year.
DriveTime recognizes that the holiday season can be busy. We encourage customers to reach out to our customer service team for assistance or questions regarding returns during this time.
Customer Satisfaction Guaranteed
DriveTime is committed to providing reliable vehicles and exceptional service. Our return policy ensures your satisfaction with your purchase. If you are not happy with your vehicle, we will work with you to find a suitable solution.
DriveTime offers a hassle-free return policy that allows for returns or exchanges within 5 days of purchase, given that eligibility requirements are met. Although there is no extended holiday return policy, our standard return policy is always in effect. Our dedicated customer service team is ready to assist you with a smooth return process, ensuring that you receive reliable vehicles and outstanding service.
