Dodge's Return Policy for New Vehicles

Purchasing a new vehicle is a significant investment. You may find that the car does not meet your expectations, or your situation changes shortly after the purchase. Knowing Dodge's return policy is important in these cases.

Dodge is part of the Stellantis group, which includes various automotive brands. The company aims to provide quality products and customer satisfaction. There may be times when a customer wants to return a newly purchased vehicle.

Dodge does not have a specific return policy detailed on their website. The return policy for new vehicles primarily depends on the dealership from which the car was purchased, as they are independently owned and operated. Each dealership can set its own return policies within legal guidelines.

Most dealerships follow similar procedures for vehicle returns. Here are the key points to know about returning a vehicle to a Dodge dealership:

The Return Process

To return a Dodge vehicle, start by carefully reading your sales contract. This contract should outline the terms for a potential return, including the time frame, any restocking fees, and the condition the vehicle must be in upon return.

Time Frame

Dealerships often have a short window for returns, usually ranging from a few days to a week after the purchase. This policy helps prevent significant depreciation and wear on the vehicle.

Condition of Vehicle

Generally, the car must be returned in the same condition it was in when purchased. This includes no damage, minimal mileage, and no modifications. Some dealerships may allow a few hundred miles on the odometer for eligibility.

Restocking Fees

Dealerships may charge a restocking fee to cover the costs of preparing the vehicle for resale. This fee can vary between dealers, so it’s important to be aware of it before making your purchase.

State Laws

State laws may influence the return process. Some states have lemon laws or other consumer protection laws that provide grounds for returning a vehicle under certain conditions. These laws typically relate to defects or reliability issues rather than buyer's remorse.

What If There’s No Formal Return Policy?

If your dealership lacks a formal return policy and legal protections do not apply, consider discussing the situation with the dealership management. They might be willing to accommodate your request to maintain customer satisfaction.

Key Takeaways and Tips

• Review Your Sales Contract: Understand the terms of your purchase, especially regarding returns.

• Act Quickly: If you think you need to return the vehicle, initiate the process as soon as possible.

• Understand Restocking Fees: Be prepared for potential extra costs if you choose to return the vehicle.

• State Laws Matter: Familiarize yourself with local laws related to vehicle returns.

• Maintain the Vehicle Condition: Ensure the car stays in excellent condition in case you decide to return it.