Lost Baggage Policy from Continental Airlines
Experiencing lost luggage while traveling can be frustrating. Continental Airlines has a clear lost baggage policy to assist in locating and recovering your belongings. This article provides information on the lost baggage policy and how to contact the airline.
Continental Airlines' Lost Baggage Policy
Continental Airlines is aware of the stress that lost luggage can cause. They have established a step-by-step process for reporting and recovering lost baggage.
Step 1: Report the Lost Baggage
If your baggage is missing, report it to Continental Airlines staff immediately. Visit the airline's baggage claim office and provide relevant details, including your flight information, baggage tags, and a description of your luggage.
Step 2: Receive a Property Irregularity Report (PIR)
After you report your lost baggage, the staff will issue a Property Irregularity Report (PIR). This report will include a unique reference number for tracking your claim.
Step 3: Contact Continental Airlines' Central Baggage Service
To track your lost baggage, stay in touch with Continental Airlines' Central Baggage Service. You can contact them by phone or email. Keep your PIR reference number handy to help expedite the process.
Step 4: Check the Online Baggage Tracer
Continental Airlines offers an Online Baggage Tracer on their website. You can track your claim's progress anytime by entering your PIR reference number for real-time updates.
Step 5: Await Updates and Delivery
While you track your baggage, the airline's staff will work to locate and return your items. They will inform you once your luggage is found and arrange for its delivery. Be patient, as this process may take time.
Contacting Continental Airlines
Continental Airlines provides various channels for contacting their customer service team regarding lost baggage.
Phone:
You can reach Continental Airlines' Central Baggage Service by phone at the following numbers:
- Domestic: 1-800-335-2247
- International: +1-281-821-3526
Email:
If you prefer email communication, contact the Continental Airlines Customer Relations team at:
Website:
For online assistance, visit the Continental Airlines website. You can navigate to the "Contact Us" or "Lost Baggage" section to submit inquiries and report lost baggage incidents.
Losing your luggage is difficult, but Continental Airlines aims to make recovery as smooth as possible. By following their lost baggage policy and using their contact channels, you can efficiently participate in the search for your belongings. Keep your Property Irregularity Report (PIR) number accessible and use the Online Baggage Tracer for updates.
